Shipping Policy

Thank you for choosing Frost Buddy. We strive to process your orders promptly and deliver your Frost Buddy accessories, drinkware, and new arrivals with care and clarity.

Order Processing Time

Once your payment is confirmed, we typically process orders within 2-4 business days. Please be aware that orders placed during holidays, promotional events, or peak demand periods may experience longer processing times.

Shipping Duration

After processing, shipment within the United States generally takes 7-15 business days. These estimates are not guaranteed delivery dates, but reflect our typical shipping timeframe. Please plan accordingly for arrival.

Shipping Fees

Shipping charges depend on your order details and will be calculated and shown at checkout before you finalize your purchase.

Order Tracking

Once your order ships, we will provide tracking information. Please note that it might take some time for the carrier’s system to update and display initial tracking status.

Accuracy of Shipping Information

To avoid delays or extra costs, ensure your shipping address and contact details are complete and correct when placing your order. Incorrect or incomplete information can lead to returned shipments or additional fees, which will be your responsibility.

Order Cancellation

You may cancel your order within 24 hours of placement. After this window, your order may already be in processing and no longer eligible for cancellation.

Returns and Refunds

Most items are returnable within 30 days of delivery.
You will be responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
Once we receive and inspect your return, refunds are typically processed within 7-10 business days.

Potential Shipping Delays

External circumstances such as severe weather, customs inspections, carrier disruptions, public holidays, or other unforeseen events may affect shipping times. We appreciate your patience during such delays.