Terms of Service

Welcome to Frost Buddy. These Terms of Service govern your use of frostlbuddy.com and your purchase of products from our store. By using our site and placing an order, you agree to these terms.

Order Acceptance

Placing an order with Frost Buddy does not guarantee acceptance. We confirm orders based on product availability, payment approval, security checks, and other requirements. We reserve the right to refuse or cancel any order at our discretion.

Pricing and Product Information

We aim to provide accurate product details, pricing, and availability for items such as Accessories, Drinkware, and New Arrivals. However, if there is an obvious pricing or product error, we will correct it and take appropriate action on any impacted orders.

Order Processing and Shipping

Orders are typically processed within 1-3 business days.
Shipping usually takes 7-12 business days from the shipment date.
Shipping costs are calculated and shown at checkout based on your destination and chosen delivery method.

Order Cancellation

If you wish to cancel your order, you must do so within 12 hours of placing it. After this time, your order may be processed or shipped, and cancellation may no longer be possible.

Returns and Refunds

Returns are accepted within 14 days of receiving your order.
To qualify for a return, items must be unused, in original condition, and in their original packaging.
Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or the wrong product was sent.
Approved refunds will be processed within 5-10 business days after we receive the returned items.

Permitted Use of the Website

When using frostlbuddy.com, you agree not to:

Engage in fraudulent or unlawful activity.
Attempt unauthorized access to our website or systems.
Introduce harmful software such as viruses or malware.
Disrupt website operations or security.
Misuse any features or content protected by intellectual property rights.

Intellectual Property

All content on Frost Buddy’s website, including images, logos, text, and designs, is protected by intellectual property laws. You may not use or reproduce any content without our prior written permission.

Limitation of Liability

To the fullest extent allowed by law, Frost Buddy and its affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the website or any products purchased, even if we were advised of the possibility of such damages.